60-Day Money Back Guarantee
We're confident that we design and sell the very best quality products available at any price, and we want you to share our confidence! That's why we back every sale with a 60-day money-back guarantee.
If you're not satisfied for any reason with your first purchase of a RTZN product, we’ll make it right by issuing a refund (for one worn item) or allowing you to exchange the product for something more your type.
RETURN POLICY
If you don't like the product, or if it just doesn't work for you, return it. Within 60 days of receipt, products purchased from us may be returned for any reason.
To start a return, you can contact us at hello@rtzn.co If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at hello@rtzn.co
